FAQ
Questions, answered
How do orders and shipping work?
Add what you'd like to the cart and check out — it's a simple, secure order, same as any online shop. Most orders leave within a business day or two, and you'll get a tracking email the moment yours ships. We ship within the United States.
What are the supplements, exactly?
They're nutritional supplements — vitamins, minerals, and botanicals chosen to support the body's everyday systems. They're tools on a path, not the path itself. Think steady, whole-body support, the kind you'd reach for to help a body do what it already wants to do.
Who are they for?
Anyone the system gave up on. We started in a practice built on root-cause care, and that's still who we keep in mind — people who've been told it's nothing and know it isn't, at any age. If you're not sure whether something fits your situation, that's a good reason to start with a consult rather than a cart — a clinician can read the whole picture with you.
How much should I take?
Dosing lives on the label — please follow it as directed, and keep supplements stored safely out of reach. If you're pregnant or nursing, managing a health condition, taking medication, or considering these for someone in your care, talk with a qualified clinician before starting. When in doubt, ask first.
Are they third-party tested?
Yes. The products we carry are made in facilities that follow Good Manufacturing Practices and are tested by independent labs for identity and purity — so what's on the label is what's in the bottle. Quiet, unglamorous, and exactly the point.
Do you sell lab tests?
No — lab kits are never sold off the shelf here. They're ordered through a consult, where a clinician chooses what's actually useful and reads the results against the whole picture. If testing might be part of your plan, start a conversation.
What's your return policy?
Supplements are consumable health products, so for everyone's safety all supplement sales are final. We can't accept returns or offer refunds on them. If something arrives damaged, defective, or wrong, tell us within 7 days and we'll make it right. Not sure whether a product suits you? Ask us before you order.
Is this medical care?
No. This is a wellness store, not a clinic. Nothing here is medical advice, and the products aren't meant to diagnose, treat, cure, or prevent any disease. Hudson Valley Integrative Health (HVIH PLLC) — actual clinical care happens through a consult with a clinician, never through a checkout cart.
I have a question that isn't here.
We'd genuinely like to help. Tell us where you are and what you're weighing, and a real person will write back. No script, no pressure.