Refund policy

All supplement sales are final

We do not accept returns or exchanges on supplements, and we do not refund unwanted, unopened, or unused supplements. This applies to every supplement we sell.

Supplements are products you swallow. Once a bottle leaves our hands, we cannot verify how it was stored or handled, or whether the seal was touched. We will not resell a product we cannot vouch for, and we will not send a returned bottle to another family. This rule protects everyone who buys from us.

If you are not sure a product is right for you, please ask before you order. Email orders@resetsoma.com or call (845) 592-0727. We would much rather help you choose than have you buy something you cannot use.

The one exception: damaged, defective, wrong, or missing items

We honor this fully. We will replace the item or refund you in full, including shipping, if:

• it arrived broken, leaking, crushed, or melted
• the safety seal was broken or missing on arrival
• it was expired on arrival
• we sent the wrong product, size, or quantity
• an item on your packing slip is missing from the box

Email orders@resetsoma.com within 7 days of delivery with your order number, a photo of the item showing the problem, and a photo of the shipping box and label. Please keep the product and packaging until we finish. If we ask you to send anything back, we pay the shipping.

An individual reaction, a tolerance issue, or not getting the result you hoped for is not a product defect and is not covered here. If a supplement does not agree with you, stop taking it and talk to your own clinician. If it is an emergency, call 911. Please also tell us, so we can record it and report it to the manufacturer.

If your package does not arrive

We are responsible for your order until the carrier delivers it to the address you gave us.

Tracking says delivered, but you do not have it. Wait 24 hours, since carriers sometimes scan early. Check with everyone at the address, your building or front desk, your neighbors, and any spot the carrier usually uses. If it still has not turned up, email us within 7 days of the delivery scan. We will open an investigation with the carrier. If the carrier cannot confirm delivery to your address, we replace your order or refund you in full, your choice.

Tracking has not moved. If there is no movement for 7 business days, or your order has not arrived within 15 business days of shipping, email us. We treat it as lost and we replace or refund it at our cost. You do not have to file the carrier claim. We do that.

Wrong or incomplete address. We ship to exactly what you enter at checkout, so please check it before you pay. If a package cannot be delivered because the address was wrong, we cannot replace it for free, but we will reship at your cost. If a package comes back to us unopened, we refund the price of the products, though we cannot refund shipping.

Cancelling before your order ships

You can cancel any order for a full refund at any time before it ships. Email orders@resetsoma.com with your order number, or call (845) 592-0727. We usually ship within 1 to 2 business days, so please tell us quickly. Once a shipping label is created we cannot stop the order, and the final sale rule applies.

If we cancel your order, for example because an item is out of stock or a price was posted in error, you get a full refund of everything you paid.

How and when refunds are issued

Approved refunds go back to your original payment method. We process them within 2 business days. Your bank or card issuer usually takes another 5 to 10 business days to show it, and that part is up to them. We do not charge restocking fees.

If something is wrong, please contact us before disputing the charge with your bank. We answer within one business day, Monday through Friday, and we can almost always fix a problem faster than a bank dispute can. Contacting us first does not give up any of your rights.

Your state may give you more rights

Consumer protection laws vary by state. If the law where you live gives you a stronger right than this policy gives you, that law applies and we will honor it. If any part of this policy cannot be enforced where you live, the rest still applies.

Questions

Email orders@resetsoma.com or call (845) 592-0727, Monday through Friday.

Reset Soma is operated by Hudson Valley Integrative Health PLLC, 291 Main St, Suite 101, Beacon, NY 12508.

By placing an order, you confirm that you have read this policy and agree that all supplement sales are final.