Shipping policy
We ship from Beacon, New York. Here is exactly what to expect.
Shipping rates
- Free standard shipping on orders of $70 or more, within the United States.
- Standard shipping is $8.00 on orders under $70.
- Express shipping is $15.00.
Your exact shipping cost, and any sales tax, are always shown at checkout before you pay.
Where we ship
We ship to all 50 U.S. states. We also ship to a number of countries outside the United States. Available destinations and international rates are shown at checkout.
International orders. You are the importer. Any customs duties, import taxes, or handling fees charged by your country are your responsibility and are not included in the price you pay us. Some countries restrict or prohibit the import of dietary supplements. Please check your own country's rules before you order. If a package is held, seized, or returned by customs, we cannot refund the shipping, and we cannot guarantee a refund of the products.
Some supplements can only be sold to adults, or cannot be shipped to certain places. If that applies to something in your cart, we will tell you before you pay.
How quickly we ship
We pack and ship orders as quickly as we can, normally within a few business days. Business days are Monday through Friday, not including holidays.
If we cannot ship your order within 30 days, we will contact you, give you a new shipping date, and offer you the choice to cancel for a full refund. You never have to accept a delay you did not agree to.
Tracking
When your order ships, we email you a tracking number. If you did not receive it, check your spam folder, then email orders@resetsoma.com. Tracking usually begins updating within 24 hours of the carrier collecting the package. A tracking number that has not updated yet does not mean anything is wrong.
Who is responsible in transit
We are responsible for your order until the carrier delivers it to the address you gave us. If it is lost or damaged in transit, that is on us, not you. You do not have to file a carrier claim. We do that.
If your package does not arrive
These rules match our Refund and Return Policy exactly.
Tracking says delivered, but you do not have it. Wait 24 hours, since carriers sometimes scan early. Check with everyone at the address, your building or front desk, your neighbors, and any spot the carrier usually uses. If it still has not turned up, email orders@resetsoma.com within 7 days of the delivery scan. We will open an investigation with the carrier. If the carrier cannot confirm delivery to your address, we replace your order or refund you in full, your choice.
Tracking has not moved. If there is no movement for 7 business days, or your order has not arrived within 15 business days of shipping, email us. We treat it as lost and we replace or refund it at our cost. International orders can take longer, so please allow additional time before we treat an international package as lost.
Damaged, defective, or wrong items. Email us within 7 days of delivery with photos of the item, the box, and the shipping label. See our Refund and Return Policy for the full list of what we need.
Make sure your address is right
We ship to exactly what you type at checkout, so please check it before you pay, including apartment and suite numbers.
To change an address, email orders@resetsoma.com or call (845) 592-0727 before your order ships. Once a label is printed we cannot change it.
If a package cannot be delivered because the address was wrong or incomplete, we cannot replace it for free, though we can reship at your cost. If a package comes back to us unopened, we refund the price of the products. We cannot refund the original shipping or the return postage the carrier charges us.
Heat, cold, and delicate products
Some supplements, including probiotics, liquids, and softgels, do not tolerate extreme temperatures well. In very hot or very cold weather we may hold an order briefly or ship it a faster way to protect it. Please bring your package indoors as soon as it arrives. If something arrives melted, separated, or leaking, that counts as damaged. Tell us within 7 days and we will replace it or refund you.
Split shipments
If part of your order is in stock and part is not, we usually ship what we have first at no extra shipping cost to you, and send the rest when it arrives. If an item will be delayed significantly, we will email you and let you choose to wait, swap it, or get a refund for that item.
Questions
Email orders@resetsoma.com or call (845) 592-0727, Monday through Friday.
Reset Soma is operated by Hudson Valley Integrative Health PLLC, 291 Main St, Suite 101, Beacon, NY 12508.