Refund & Return Policy

Effective date: June 26, 2026

Supplement sales are final

Supplements are consumable health products. Once they leave our hands we can't verify how they were stored or handled, so for everyone's safety all supplement sales are final — we're not able to accept returns or offer refunds on them. If you're unsure whether a product is right for you, please reach out before you order — we're always glad to help you choose.

If your order arrives damaged or defective

This is our one exception. If an item arrives damaged, or there's something wrong with the product itself, let us know within 7 days of delivery at orders@resetsoma.com — a quick photo helps. We'll make it right with a replacement or a full refund, including any shipping, at no cost to you.

Wrong or missing items

If we shipped the wrong item, or something's missing from your order, email orders@resetsoma.com within 7 days of delivery and we'll fix it right away.

When you'll get your refund

When we approve a refund for a damaged, defective, or incorrect item, it goes back to your original payment method and usually takes 5–10 business days to appear, depending on your bank or card issuer.

Questions

Not sure about something before you buy? Just ask — email orders@resetsoma.com and we'll walk you through it.